Sellers list tickets for sale through the site we host and we place the order, but do not charge the card. Questions about Tickets Why is there someone else's name on my ticket? The name on a customer's ticket will be the name of the original purchaser. Therefore, your name will not be on the ticket purchased through our website. However, please note that the name on the tickets will not affect your ability to access the event.
The most important aspect is that the bar code on the tickets scans when entering the event. What happens if my tickets are lost or stolen? Tickets are generally one-of-a-kind, irreplaceable items that can seldom be reaccessed or reprinted. The purpose of such restrictions is to prevent ticketing fraud via multiple printings of the same ticket. Customers can nevertheless try contacting their seller to see if it is possible to reaccess or reprint lost tickets.
It is listed in our terms and policies that all sales are final. The seller and website are not responsible for lost or stolen tickets. The seller is not obligated to exchange or refund lost or stolen tickets. If you have eTickets you can always reprint them but the only valid tickets will be for the quantity you purchased.
After those are scanned all other tickets will be invalid. What is a Paperless Ticket? Paperless tickets aren't like traditional paper tickets and they don't involve having a physical ticket in hand. Ticket purchases are instead associated with the credit card originally used for a ticket purchase. This credit card has to be swiped for venue entry. Customers access events using paperless tickets by being escorted into the event by a representative from the seller the original purchaser of the ticket or by being provided with the credit card used by the seller for the original ticket purchase.
What is a Flash Ticket? Flash tickets are a new innovation used for ticket distribution by event promoters. Customers with "flash" tickets access their tickets by swiping a credit card the one used for the original ticket purchase at a venue kiosk.
This kiosk will then print out a ticket receipt that the event goer can present to venue personnel as a means to gain entry to the event. Customer should contact their seller directly with any additional questions about flash ticketing. These paper tickets will have a barcode and will be valid for entry into an event.
You must download and print your eTickets, which will have a barcode and will be valid for entry into the event. For your protection, MyTicketTracker requires you to log in with order-specific details, including a unique order PIN that will be included in your download instruction email. Some eTickets may not be available for download immediately, but are guaranteed to be available in time for your event. What should I do? Please check your Spam folder to ensure that the email containing the link to your tickets is not there.
If you've deleted the email and it cannot be retrieved from your trash, please call us for assistance at Check to make sure the printer is connected to your computer, plugged in, and turned on. If your printer is already on, turn it off and restart it after 15 seconds.
If this does not work, restart your computer. Here is how you can update your driver. In your computer's control panel, you'll find an icon for "Printers and Faxes". Click on the File menu and select "Server Properties". In the window that will come up, select the "Drivers" tab.
Select your printer in the Installed printer drivers list and click the "Replace" button below. When prompted, click Yes and the system will guide you through updating your printer drivers. Restart your computer before attempting to print the tickets again. Note: If this does not work, you may need to contact your printer's manufacturer for further assistance. What if I print more than one copy or a photocopy is made of my tickets?
You can reprint your electronic tickets as many times as you like, but we highly recommended that you only print your tickets once. This is because only one copy of a given ticket will be able to be scanned and allow admittance into your event. Therefore make sure that you take only one copy of each ticket to the venue since you are responsible for printing the tickets. If you take, for instance, two copies of the same ticket, only one ticket will be scanned and the other ticket will be considered invalid.
What do I do if my eTickets were lost, stolen or destroyed? If your tickets have been destroyed, simply reprint them. Once printed, tickets should be stored in a safe place until the day of the event. If your tickets have been lost or stolen, you should contact your ticket seller to see if the tickets could be cancelled out and re-issued. This would prevent a third-party from using your lost print-outs and causing problems at the venue during or prior to the event.
Are printed tickets guaranteed to get me in? Yes, printed tickets hold the same validity as hard i. Keep will call ticket materials organized!
Create a separate line for those that purchased will call tickets. Train staff for locating guests in the box office system The rules regarding will call tickets vary by event and region. The pros and cons of using will call Pros Helps you mitigate front door traffic with smart line planning They can help you generate income pre-event and collect data faster Attendees get regular tickets — which can act as mementos and permanent event branding mechanisms instead of print-at-home Cons You have to organize these tickets appropriately and have them ready for the guests You still have to pay for ticket materials and track supplies Extra training is needed for staff dealing with these ticket types If your box office isn't located by the event gate, picking up tickets could be confusing for guests What are print-at-home tickets?
For event organizers, these print-at-home tickets are an amazing source of income. Now, there are some tricky components to offering print-at-home tickets. Related Posts. Get started on PurplePass Find the solution that's right for you so you can boost sales, grow your business, and start selling in minutes.
Latest Blogs. Want to Become an Event Vendor? Here's How November 11, Phone Fax Helpful Links. Our Network. About Us. Get Our App. By continuing past this page, you agree to our Terms of Use. Preferred Language. This is an option for certain events. For anticipated quick on-sales, the sections are NOT clickable due to time constraints. However, for other events, the sections are clickable.
This allows you to choose a desired section or price level. Due to a recent database upgrade, if any errors existed in an account the address may have been purged. If your account has been affected, you will no longer see an address in your account. To avoid pick up and mailing issues, please update accordingly.
What do I do? Please log back into your account to ensure the information has been updated after speaking to an agent. Please allow up to 48 hrs for changes to be made.
Is it better to set-up an account prior to the on-sale date? Although not required, setting up an account prior to purchasing tickets can make the ordering process quicker and easier. If you do not set up an account prior to purchasing tickets, there is a 6-minute time frame in which you must select your seats, set up your account and finalize payment. If you have set up your account beforehand, you can log in prior to placing your order, thereby maximizing the amount of time you have to choose tickets within the 6 minute time limit.
Do I have to save my credit card number into my account? No, you do not have to do this. You are able to create accounts without entering a credit card; however, entering your credit card information into your account does make the purchase faster because you will not have to enter in your credit card information during the actual purchase of your tickets. I forgot my password, how can I find out what it is?
This will lead you to a prompt to enter in your email address. Your password will be emailed to this address. If selecting the Forgot Password? Due to different ISP internet service provider providers and the set-up of their mail servers time delays can occur. If you have both an existing Box Office account, which would have been created by ordering tickets over the phone, and an on-line account, you can link these accounts to join them together as one account.
The designated will call window only has pre-printed tickets for the event that day. Any purchases or other tickets for other events need to be picked-up at the regular sales window. For concerts, the Box Office, generally, closes 15 minutes after the main act takes the stage.
For hockey the Box Office closes at the drop of the puck in the third period. After these times, all left over will call will be at the Administration Office for pick up.
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